TECHNICAL SUPPORT PACKAGES

Service Provision

Archie Marshall (AMarshallInc), offers professional network consulting and implementation services to customers
during the planning, implementation, recovery, or expansion phase of their networks. Upon request an AmarshallInc
network consultant evaluates the customers' present and future networking needs and provide pricing for individual
components or a turnkey solution. All end-user solution packages are provide with thirty (30) to sixty (60) days
free technical support. Customers’ requesting Amarshallinc's services are required to provide at least a brief
statement of work.

Our support services programs are offered on a contractual basis to customer requiring technical support for
self-maintenance. Non-contractual support is offered at consulting rates.

There are 2 comprehensive support packages to choose from.

Change Management Support (SUP-CMS)	SUP-CMS is offered on a Quarterly, Semi Annual or Annual basis and is best suited for customers who need relative short-term external technical support for network expansion or modification projects.
SP Technical Support (SUP-ITSP) and SP Technical Support Plus (SUP-ITSPPlus)	SUP-ITSP is offered on an Annual basis only. This support package offers comprehensive ongoing technical support for all the components of an SP network that were either designed, re-engineered or implemented by us. The Plus package adds annual on-site 5 days training and managed USENET services

 

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